The beginning of the semester brought a surprise for students who went to purchase books in the Longview Book Store. Students are now faced with an open wall and employees saying, “It’s now self-serve!” Instead of forming lines, students can now weave through the shelves of books to find what they need.
“There was some hesitation because it was new. But it has cut the wait time in half,” said Jennifer Keffer, the manager of the bookstore.
The change definitely has its startling effects. One of the benefits noted by Keffer was the number of exchanges and how it has lowered since students are now able to pick their own books.
“It was a ton easier to get the books I needed….They have everything labeled. so it’s really easy to find what you’re looking for,” said second-year student Katie Oparnico.
The bookstore has a few student workers who have been there to help guide students along the way in the self-serve process. The workers now help students find book numbers and specify the books students need when they have trouble finding a book.
“I like it as a student and a worker,” said third-year Longview student and bookstore worker Marshal Finley. “It’s quicker to get in and to come out. It’s easier as an employee also, since there isn’t as much of a line from the book counter.”
The Longview bookstore has made a few other additions, including a new floor layout, new merchandise, and more input from students.
“I feel like we’re doing something right, connecting with the students,” said Keffer.
Students do need to keep track of rental return dates, and check in with the bookstore for upcoming events.